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N1 Academy

Our Academy provides organizations with the essential skills, tools, and methodologies required to drive operational excellence, improve performance, and successfully lead transformation. Through comprehensive programs in Lean, Lean Six Sigma, Agile, Project Management, Quality Management, and IT Governance (COBIT & ITIL), we help teams build practical capabilities that create immediate and sustainable value.

Developed for both large corporations and SMBs, our curriculum integrates modern industry trends—digitalization, automation, data-driven decision-making, and agile work models—ensuring participants gain relevant, future-ready competencies. Each training includes hands-on exercises, real-world cases, and expert coaching to accelerate learning and enable rapid application in the workplace.

Our mission is to equip organizations with the knowledge and confidence to innovate, transform, and continuously improve—building stronger, more efficient, and more resilient businesses.

1.Methodologies

Students Using Computers

1.1

Lean Excellence Curriculum

Core Content

  • Lean principles, value stream mapping, waste identification.

  • Standard work design, visual management, flow & pull systems.

  • Kaizen, problem-solving tools (A3, 5 Whys, Ishikawa).

  • Daily management systems (DMS) and performance boards.
     

Industry-Relevant Trends

  • Automation integration with Lean.

  • Digital Lean tools (eVSM, dashboards)

  • Lean for service organizations & administrative processes.

1.2

Lean Six Sigma
 

Core Content

  • DMAIC methodology.

  • Statistical analysis, root cause validation.

  • Data-driven decision-making & measurement systems (MSA).

  • Advanced problem-solving, process capability, control plans.
     

Industry-Relevant Trends

  • Use of analytics platforms for Six Sigma.

  • IoT and real-time data for process optimization.

  • Predictive insights in continuous improvement.

1.3

Agile & Adaptive Organizations

Core Content

  • Agile values, SCRUM, Kanban, SAFe fundamentals.

  • Prioritization frameworks, sprint planning, retrospectives.

  • Cross-functional team collaboration and product ownership.


Industry-Relevant Trends

  • Agile for non-tech environments (HR, operations, admin).

  • Digital collaboration tools (Jira, Trello, ClickUp).

  • Hybrid agile models for large enterprises.

Library Computer Workstations

1.4

Project Management
 

Core Content

  • PM lifecycle, scope/time/cost management.

  • Risk management, stakeholder communication.

  • Work breakdown structures, Gantt planning, PM tools (MS Project, Asana).
     

Industry-Relevant Trends

  • PMO modernization.

  • Agile–Waterfall hybrid delivery.

  • Digital dashboards and automated progress reporting.

1.5

Quality Management Systems

Core Content

  • ISO standards, quality assurance & control tools.

  • Documentation management, audits, corrective actions.

  • Process standardization and compliance systems.

     

Industry-Relevant Trends

  • Digital QMS platforms.

  • Data-driven quality metrics.

  • AI-assisted defect detection (manufacturing & service).

1.6

IT Governance & Service Management

Core Content

  • IT governance frameworks and policy development.

  • ITIL service lifecycle: incident, problem, change & asset management.

  • Performance, risk, security, and capability alignment.


Industry-Relevant Trends

  • Cloud governance and security practices.

  • Automation of service desk and IT operations (AIOps).

  • Cyber resilience and digital risk management

2.Collaborative Tools

Group Training Session

2.1

SharePoint Design & Collaboration

Curriculum Content

  • SharePoint fundamentals and site architecture.

  • Document management systems, version control, and permissions.

  • Process standardization through shared libraries and workflows.

  • Designing team sites, dashboards, and collaborative spaces.

  • Integration with Microsoft 365 tools (Teams, OneDrive, Forms)

 

Industry-Relevant Trends

  • Digital workplaces for hybrid teams
    Governance for data security and operational compliance.

  • Automated workflows for efficiency and transparency.

2.2

Power BI – Data Visualization & Analytics

Curriculum Content

  • Data modeling, connections, and transformation (Power Query).

  • Dashboard creation, KPIs, and real-time reporting.

  • DAX fundamentals for advanced analysis.

  • Publishing, sharing, and governance of reports.

  • Performance analytics and operational insights

 

Industry-Relevant Trends

  • Data-driven decision making.

  • Automation of reporting and performance management.

  • Integration with ERP/CRM and IoT data sources.

2.3

Dashboard Design & Performance Management

Curriculum Content

  • Principles of effective visual communication.

  • KPI alignment, metric selection, and operational scorecards.

  • Dashboard layout systems (Lean, Balanced Scorecard, OKRs).

  • Real-time monitoring for service, operations, and quality control.

  • Tools: Excel, Power BI, Google Looker Studio.


Industry-Relevant Trends

  • Visual management for daily operations.

  • Self-service analytics for frontline and leadership teams.

  • Real-time indicators for agile decision-making.

Coding Screen Display

2.4

Microsoft Power Automate – Workflow Automation

Curriculum Content

  • Designing automated workflows for repetitive processes.

  • Notifications, approvals, data sync, and system integration.

  • Low-code automation for administrative and operational tasks.
     

Industry-Relevant Trends

  • Reduces manual work, increases accuracy, and speeds up processes.

2.5

Miro / Mural – Digital Collaboration & Workshops

Curriculum Content

  • Virtual whiteboards, brainstorming, and mapping tools.

  • Agile ceremonies, process mapping, and strategy design.

  • Templates for Lean, Six Sigma, and project planning.
     

Industry-Relevant Trends

  • Enables remote collaboration and creative problem solving.

2.6

Microsoft Teams Productivity & Governance

Curriculum Content

  • Team communication, channels, and structured collaboration.

  • Meeting effectiveness, file management, and integration with SharePoint.

  • Governance rules for enterprise-level use.


Industry-Relevant Trends

  • Improves cross-functional coordination and digital workplace consistency.

Overall Training Deliverables

All collaborative tools programs include: Step-by-step workbooks.Templates and dashboards ready for implementation.Practice datasets and environment simulations.Hands-on workshops.Best practices and governance guidance.Certifications aligned with modern business competencies. These curricula enable companies to build digitally empowered, agile, and data-driven teams, strengthening their operational excellence and accelerating business transformation.

3.Reengineering Workshops

Inside Metal Structure

3.1

Root Cause Analysis
 

Content

  • 5 Whys, Fishbone Diagram, A3 Problem Solving, Failure Mode Analysis.
     

Impact​

  • Enables teams to eliminate recurring issues and drive sustainable solutions; boosts analytical thinking for career advancement.

3.2

Pareto’s Design & Applicability

Content

  • Pareto chart construction, data categorization, identifying vital few vs. trivial many.

 

Impact

  • Helps organizations focus resources on high-impact problems; sharpens decision-making skills.

3.3

Process Mapping
 

Content

  • Workflow visualization, current vs. future state mapping, bottleneck identification.


Impact

  • ​Improves process clarity and cross-functional alignment; essential skill for managers and analysts.

Engineer Inspecting Satellite

3.4

SIPOC Design
 

Content

  • Supplier–Input–Process–Output–Customer framework, process scoping and alignment.
     

Impact

  • Facilitates structured project initiation and stakeholder clarity; enhances strategic thinking.

3.5

​Prioritization Matrix & Business Alignment

Content

  • Weighted matrices, impact–effort analysis, business alignment scoring.
     

Impact

  • Enables leaders to prioritize what truly matters; develops strategic prioritization competency.

3.6

Data Analysis
 

Content

  • Descriptive analytics, basic statistics, variability understanding, Excel tools.


Impact

  • Stronger evidence-based decisions; foundational skill for modern business roles.

Tools

3.7

Business Intelligence for Decision-Making

Content

  • BI concepts, dashboards, data interpretation, introduction to Power BI & analytics tools.
     

Impact

  • Equips teams with real-time decision power; high-value skill for digital-age professionals.

3.8

Executive & Business Reporting

Content

  • Report structuring, KPI storytelling, visual communication, executive summaries.
     

Impact

  • Improves leadership communication and accelerates career growth through polished executive reporting.

3.9

Documentation Management – ISO 9001

Content

  • Documentation standards, version control, audit requirements, QMS structure.


Impact

  • Strengthens compliance and quality consistency; enhances career opportunities in regulated industries.

Office Team Meeting

3.10

How to Be Strategic in Business

Content

  • Strategic frameworks (SWOT, OKRs, Balanced Scorecard), competitive analysis, value drivers.
     

Impact

  • Prepares professionals for leadership roles and enhances long-term business planning.

3.11

KPI Design & Management

Content

  • Leading vs. lagging indicators, metric alignment, performance dashboards, operational reviews.
     

Impact

  • Improves organizational focus and accountability; essential for managers and performance leaders.

3.12

Quality Design & Management – TQM

Content

  • QA forms, Gauge R&R, calibration management, CTQ/CTP definition, quality assurance vs. control.


Impact

  • Increases product/process reliability and customer satisfaction; builds technical quality expertise.

Team Presentation Meeting

3.13

Change Management – ADKAR Model

Content

  • Awareness–Desire–Knowledge–Ability–Reinforcement framework, stakeholder impact, adoption strategies.
     

Impact

  • Enables smooth transformation and change readiness; a key competency for leaders and project managers.

3.14

Training Design & Management – TWI (Training Within Industry)

Content

  • Job Instruction (JI), Job Methods (JM), standard work training, capability building frameworks.
     

Impact

  • ​Develops skilled, autonomous teams; enhances leadership capacity in operations-heavy environments.

Overall Business & Career Impact
For organizations: Increased efficiency, higher quality, reduced waste, improved service levels, and stronger operational performance.
For individuals: Accelerated career growth, improved analytical and strategic skills, recognized excellence in problem solving, project leadership, and continuous improvement.
For teams: Better collaboration, cross-functional alignment, and adoption of a sustainable excellence mindset.
Every workshop is designed to deliver immediate business value, supported by real examples, practical tools, and direct application to participants’ operational environments.

Our team had been certified by the below Institutions*.

*All trademarks, such as Shingo Institute® PMI®, Prosci®, ASQ®, and ISACA®, are the property of their respective owners. These certifications are held by our individual team members and do not represent a corporate partnership or affiliation between N1_Impact Consulting and the certifying body.  

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We accept payments with BAC Tasa Cero

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Business Consultancy Services

ADDRESS

San José, Costa Rica

PHONE

+506 6022-8033

EMAIL

info@n1impactconsulting.com

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