CASOS

Descubriendo la esencia única

CSM Impact Consulting se enorgullece de sus proyectos destacados, cada uno con su propia esencia. Nuestros proyectos encarnan los valores fundamentales de la excelencia operativa y la transformación empresarial, integrando Lean, Six Sigma, Gestión de Proyectos, Agile y desarrollo de liderazgo. Explore las historias detrás de cada proyecto para comprender mejor nuestros enfoques innovadores y resultados exitosos.

Coopesa

N1_Impact Consulting led a comprehensive operational and business transformation for COOPESA at Juan Santamaría International Airport, enhancing service capacity and process reliability across field and transactional operations. Through visual management systems, standardized processes, and leadership development, the teams gained clearer performance control and stronger problem-solving capabilities. The initiative delivered higher efficiency, improved responsiveness, and elevated documentation standards to meet aviation requirements. This transformation enabled COOPESA to scale effectively and meet growing service demand with world-class performance. Read more...

Ministerio de Educacion publica

N1_Impact Consulting supported Costa Rica’s Ministry of Public Education (MEP) in reengineering key regional processes using Lean methodologies. The project strengthened visibility, coordination, and decision-making on critical issues such as school dropout, IT implementation, and program adjustments. Leaders adopted agile workflows and structured problem-solving tools, improving efficiency and responsiveness. This initiative elevated operational excellence and helped MEP deliver more effective, data-driven educational services. Read more...

Sistema de Banca para el Desarrollo

N1_Impact Consulting supported Costa Rica’s Sistema de Banca para el Desarrollo (SBD) in transforming its audit and service management operations through modern problem-solving, process optimization, and performance management tools. The engagement strengthened analytical capabilities, improved service consistency, and accelerated issue resolution. As a result, SBD achieved higher operational efficiency, clearer processes, and a more agile model aligned with public-sector priorities. This project highlights the value of applying world-class operational excellence to elevate government service delivery. Read more...

Capresso

N1_Impact Consulting supported Capresso in transforming its maintenance and warehouse operations across Central America and the Caribbean through modern control systems and visual management tools. The initiative improved transparency, standardized processes, and enhanced team performance. Capresso achieved reduced inventory levels, faster service resolution, and significant cost efficiencies. This transformation strengthened operational scalability and reinforced a strong culture of continuous improvement. Read more...

CASOS

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